We are committed to continually improving the quality of our service. It is our duty to develop long term partnerships with each of our customers.
We feel this is best achieved by delivering products and services 100% right the first time, on time, every time.
To do this we will adhere to the following principles:
Product Quality Improvement
Zhengzhou khumic biochemical technology co.,ltd. will continue our program of regular visits for customers to our plants. We will continue to educate our plants on the quality of product and service required by our customers. Khumic Biochemical Technology is uniquely able to do this, as almost all of our sales representatives are technically trained (chemists, chemical engineers, biologists, etc.) most with in-plant or industrial laboratory experience.
We will normally notify our customers of any intended change in our suppliers' specifications or processes. We will not intentionally deliver any new material without prior evaluation by and notice to our customers, whether it is a new source or a new process. We will not intentionally ship any product that does not meet customer specifications.
We will only send production quality samples to customers and we will send lab-produced or pilot plant samples only by prior agreement. We will provide pre-shipment and co-shipment samples any time they are required. Samples will always be accompanied by appropriate Occupational Safety and Health Administration labels and Material Safety Data Sheets (MSDS's).
Packaging and the Environment
We will promote the use of environmentally friendly recyclable packaging by our suppliers. We will endeavor to meet our customers' packaging requirements. Khumic Biochemical Technology will only use warehouses and carriers approved to handle chemicals and that have appropriate permits and licenses.
We will endeavor to ensure that each package of each shipment has correct labels and supplier lot numbers, and is in compliance with safety and environmental laws. Certificates of analysis for each shipment will be faxed or e-mailed to our customers, or be available on our website, and will include as a minimum, the customer and Khumic Biochemical Technology product names, lot number, test results of the specified properties, and any other information that may be required by a particular customer. MSDS's will also be faxed, e-mailed or be available on our website, or will accompany the shipment.
Each employee at Khumic Biochemical Technology will receive training on the Company's Quality Policy to ensure that Khumic Biochemical Technology's standards are maintained at all times. Failure to live up to these standards may lead to disciplinary action up to and including termination.
We will monitor our performance for on-time deliveries as well as our performance on meeting specifications, labeling, certificates of analysis, and packaging requirements. We will use this feedback to continually improve our performance to reach the highest levels. This information will be reviewed monthly by our Quality Committee, which is comprised of members of sales, traffic, IT and administration departments.